Frequently Asked Questions

Pricing depends on services provided and website complexity. It may be a project-based flat fee or hourly rate, or a mix of both.

We provide an initial complementary consultation and scope of work review or estimate to understand how best we can work together to meet your needs.

To make your website successful, collaboration with you or your team is of the utmost importance, and we’ll require content from you in order to make your website stand out.

We’re always happy to recommend a content and design strategy to determine what may work best and this may be an additional fee.

If you are considering a Website redesign including a branding package, this provides a strong basis for building content and designing your website.

Learn more about the Website Redesign process and steps to take in our blog post.

There are various factors we look for in web hosting, domain providers, third-party platforms, and are constantly evaluating.

We look for performance, security, pricing, support, privacy requirements, features included, and a user friendly onboarding process.

Please see our blog post on Hosting vs. Domains – What Are They and How Do They Work? to learn more.

To save you time, efficiency, and ensure security with your website, we would love to offer Website Maintenance services post project.

We offer content updates and changes, WordPress plugins (free and/or paid) and back-end updates, analytics reporting, security and performance monitoring, site optimizations, management of third-party accounts, consultation and support, etc.

We strongly recommend our services to provide you with peace of mind, and continue seeing your success of your website!

P.S. There are third-party paid subscriptions required for maintaining your website and included in our fees. You will be notified if additional fees are required.

Yes, we strongly believe in you having full ownership of the website, domain(s), and accounts associated. We would be an admin/manager on all third-party accounts with you. We do not host your website(s) directly.

You are responsible for ensuring payments are made successfully on the platforms in question and credit card details are up to date.

Google webmaster tools including Google Analytics, Search Console, Google Business Profile, and Bing webmaster tools, help us manage your website and online presence.

We provide complete administrator access upon request to platforms or when not continuing with maintenance or project after completion.

Search Engine Optimization (SEO) is crucial to your success as a business on the web. It involves an exhaustive list of best practices and techniques, a long-term perspective, and effort required by you off-site and our company.

We employ the latest technical SEO strategies for your website and provide recommendations for you, however there are no guarantees any specific strategy or optimization will be perfect nor make your website rank higher in search engines.

We work with small businesses and medium-sized non-profit organizations that are required to meet WCAG (Web Content Accessibility Guidelines) in accordance with the AODA (Accessibility for Ontarians with Disabilities Act) when they hit certain thresholds including 50 or more employees.

We work to meet many of the compliance requirements regardless of you being required or not. Whether your business or organization are within the thresholds or not, we design with accessibility in mind as it greatly improves the user experience when visiting a website, and SEO.

P.S. If you are legally required by AODA or another legislation outside of Ontario, Canada, we can discuss options to ensure that you do meet full compliance.

AI tools and experiences are new and exciting, and we are learning to potentially use them in our workflow, understand their impacts, using the tools to brainstorm ideas, etc., however we currently do not use AI directly in our client website work.

We will be upfront with you if these tools are potentially used or are being used to our knowledge. Blog posts are published for some clients that were created based on the audio of a presentation and were enhanced or enhanced from their own content with an AI tool. All content are revised for accuracy by the appropriate parties before going live.

We encourage you and/or your team to write as much content as possible in your own words with thorough research. Be aware that using AI tools to upload content/images into, may be used for any purpose by the tool or company in question, and can even potentially be used for data mining (TDM) activities and shared publicly on the internet.

Regarding images or media for your website, we encourage the use of your own, royalty-free, or paid images/media, that allow for unrestricted commercial use.

Having an email with your custom domain name, such as johndoe@example.com, is a great addition for your brand and website. We can walk you through the process of purchasing an email on Google Business and verify and authenticate with your domain.

If you would like a professional email and system for your nonprofit organization, we’re happy to help with this as well. Please see our blog post on Google Workspace for Nonprofits – How does it work?

We keep up to date on latest requirements in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act), the federal legislation in Canada, to the best of our ability. Please see our own Privacy Policy.

For your website, we provide a templated version of a privacy policy, however we recommend hiring a legal professional to review before a website launch.